Qualification: Diploma / B.E (Electrical / Electronics / Instrumentation or related)
Experience: 2 – 4 Years
CTC: ₹4 LPA – ₹8 LPA (Based on experience and interview performance)

Job Overview

We are looking for a skilled A&C Service Engineer to provide technical support, troubleshooting, and service solutions for automation and control systems. The role involves handling PLC, HMI, SCADA, and servo-based systems, supporting retrofit and upgrade projects, and ensuring smooth functioning of engineering machines.

The ideal candidate should have hands-on experience in automation systems, industrial controls, and troubleshooting, along with the ability to work closely with customers and internal teams to deliver high-quality service solutions.

Key Responsibilities

Technical Support & Troubleshooting

• Provide technical support to customers for automation and control systems.
• Diagnose and resolve issues related to PLC, HMI, SCADA, VFD, and servo drives.
• Perform failure analysis and implement corrective actions.
• Offer online and remote support to customers globally.

Service & Maintenance

• Deliver service support for installed engineering machines.
• Conduct site visits for breakdown handling, maintenance, and troubleshooting.
• Maintain detailed records including service reports, machine history, and program data.

Retrofit & Upgradation Projects

• Support execution of retrofit and upgrade projects both in-house and at customer sites.
• Evaluate and implement hardware and software upgrades for existing systems.
• Modify, test, and validate PLC and SCADA backups.

Automation & IIoT Integration

• Assist in IIoT and MIS integration projects for enhanced system monitoring and performance.
• Support development and implementation of automation solutions.
• Contribute to testing, validation, and documentation processes.

Customer Training & Support

• Provide training to customers on system operation and troubleshooting.
• Ensure high levels of customer satisfaction and service quality.

Aftermarket & Business Support

• Identify opportunities for aftermarket revenue generation such as AMC, upgrades, and service contracts.
• Support lead generation and communicate opportunities to the sales team via CRM tools.

Internal Collaboration & Process Improvement

• Work closely with internal teams including engineering, production, service, and sales.
• Integrate customer feedback into process improvements and support CAPA initiatives.
• Share technical knowledge and provide training to internal service teams.

Key Skills & Competencies

• Strong knowledge of PLC, HMI, SCADA, VFD, and servo systems
• Experience in industrial automation and control systems troubleshooting
• Understanding of material handling, process automation, and industrial systems
• Analytical thinking and problem-solving skills
• Good communication and customer handling abilities
• Ability to work independently and in cross-functional teams

Why Join Us?

• Opportunity to work in automation and control systems within engineering and pharma sectors
• Exposure to advanced technologies like IIoT and retrofit automation projects
• Hands-on experience in real-time troubleshooting and system integration
• Collaborative and learning-focused work environment
• Career growth opportunities in automation and service engineering