Qualification: B.E / B.Tech
Experience: 5 – 10 Years
Seniority Level: Deputy Manager & Above
CTC: ₹12 LPA – ₹18 LPA (Based on experience and interview performance)

Job Overview

We are hiring an O&M Product Management professional to oversee operations and maintenance management within pharmaceutical industry water systems and facility operations.

This role plays a critical part in ensuring efficient operational performance, customer satisfaction, contract management, and business continuity while managing cross-functional teams and optimizing operational resources.

The ideal candidate will have strong expertise in facility management services, water treatment systems, or technical operations, along with the ability to manage teams and client relationships effectively.

O&M – Product Management

Key Responsibilities

Customer Relationship Management

• Manage customer interactions and maintain strong relationships with O&M clients.
• Ensure delivery of committed KPIs and service excellence to customers.
• Monitor key operational metrics such as Uptime, MTTR, MTBF, GDP compliance, and audit readiness.
• Submit monthly operational reports and conduct review discussions with clients.
• Address escalations promptly to maintain customer satisfaction.
• Conduct regular site visits to ensure operational alignment and performance improvement.
• Work towards reducing the Total Cost of Ownership (TCO) for clients.
• O&M – Product Management

Operations Monitoring

• Monitor and verify daily operational reports from multiple sites.
• Supervise day-to-day site activities and operational performance.
• Generate monthly billing based on submitted operational reports.
• Manage billing collection processes.
• Ensure availability of critical spares across operational sites.
• Coordinate with cross-functional teams to maintain operational continuity.
• Prepare investigation, service, and recommendation reports when required.
• O&M – Product Management

Contract Management

• Manage renewal of existing O&M and S&M contracts.
• Identify and develop opportunities for new contract engagements.
• Support commercial and contract-related discussions with customers.
• O&M – Product Management

Team Management

• Manage and supervise large operational teams.
• Plan recruitment and workforce capacity aligned with site requirements.
• Implement training programs for site teams.
• Conduct performance assessments and team development initiatives.
• O&M – Product Management

Key Competencies

• Team Management & Leadership
• Customer Relationship Management
• Decision Making & Problem Solving
• Negotiation & Conflict Resolution
• Adaptability & Flexibility
• Knowledge of Pharmaceutical Guidelines & Compliance
• Quality Management Systems (QMS).
• O&M – Product Management

Qualification

• B.E / B.Tech in Engineering or related technical field.

Experience

5 – 10 Years of experience in:

• Facility Management Services
• Water Treatment Systems
• Technical Operations

Why Join Us?

✔ Opportunity to work with pharmaceutical industry operations
✔ Exposure to large-scale operations & maintenance management
✔ Leadership role managing cross-functional teams
✔ Growth opportunities in technical operations and product management
✔ Collaborative and performance-driven work environment